Refund Policy

30-day satisfaction guarantee

If you are not happy with something you bought from us, tell us within 30 days of delivery and we will make it right with a replacement or a full refund to your original payment method. Email support@alqame.com with your order number and a sentence about what went wrong.

Food (KinaFuel and other edible products)

Open it. Eat it. Decide. Because our spreads are food, you do not need to send anything back. If it is not for you, let us know within 30 days of delivery and we will refund the jar. We may ask for a photo of the product and the lot number on the lid.

Skincare and other non-food products

Unopened items can be returned free within 30 days of delivery. Contact us first and we will email you a prepaid return label with the return address on it. Opened personal-care items cannot be resold, so we handle them under the satisfaction guarantee instead: a replacement or a refund, with no return needed. Gift cards cannot be returned.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, leaking, defective or not what you ordered, email us within 7 days with a photo and we will send a replacement or refund you. Nothing needs to be sent back.

Subscriptions

You can skip, pause or cancel a subscription at any time from your account page or by emailing us. There are no cancellation fees. The 30-day satisfaction guarantee applies to every delivery.

European Union 14-day cooling-off period

If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason. Contact us and we will arrange it.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it. If a refund has not appeared 15 business days after we approved it, email support@alqame.com.